For the past few years we have used Spot Check Services (SCS) as our mystery shop provider and we are very happy with the partnership. We have noticed an improved level of customer service and standards at our locations and we believe this is largely due to the mystery shop program.
SCS has the ability to customize and tailor the shops to what we are looking for which is very important to us. SCS is always there to provide input and advice on what can be enhanced so the program stays fresh and relevant. Other competitive mystery shop providers have asked for our business, but we are very loyal to the people at SCS due to the responsiveness and service they provide to us
The Building Supply Industry Association(BSIA) has contracted the service Spot Check Services, Mystery Shopping for our Retail Members since 2008. It is one of the many services offered to our members as a benefit of membership. There is a certain set of guidelines followed by the shopper and once completed the scores are totaled. Copies of these results are mailed to each manager for his perusal and used as a measure as to their customer service. Our stores take the results very seriously and use the results to make improvements. The BSIA uses those results to present our Orion Awards, in each of four categories, at our Gala Evening associated with our annual trade show.
We have shops completed all over the province including, the lower mainland, interior, north, and the island. Spot Check Services reaches every store in the province. If a store is remote, they offer a telephone shop.
We are very pleased with the service as it can be tailored to your customers’ needs. We have over 190 shops completed each year. They are done in a timely manner and Spot Check Services and their front line staff of Dave Guy and Darcy Heisler, are very helpful, knowledgeable and approachable. If you company is looking for a mystery shop please do not hesitate to contact Dave or Darcy, they would be happy to walk you through the process.
Moxie’s Grill & Bar has been dealing with Spot Check Services for silent shopper reports since 1999. During that time, Moxie’s has grown from 25 to over 60 locations and we have added three other brands – Shark Club, Rockford Grill, and Chop. In addition, we also completely review and revise our programs each year. Spot Check has always been flexible, open minded and willing to do whatever it takes to satisfy our growing and evolving needs. We believe the development and analysis of silent shopper reports provides us with a unique tool to help understand our guests’ experiences in our restaurants. We have always used the results of these reports as a major component in shaping our policies and procedures to better satisfy our guests. Spot Check continues to be a valued vendor partner.