Shopper’s Place

From the QC Manager’s Desk
Rejecting a Report

The last thing we want to do is reject a report. We put a great deal of effort into assigning shops, and you as a shopper put your time and money into doing the shop. Nobody wins if we have to reject the report. Unfortunately, however, there are times when we must. We go through great lengths to ensure we provide you with all of the details of the shop in advance. These instructions are a combination of Spot Check Service’s policies and instructions from our clients. By requesting an assignment, you agree that you have read the instructions and checklist, and understand what is required of you. Therefore, if you fail to complete your assignment properly, we cannot accept it. Here, in no particular order, are the TOP 10 WAYS TO AVOID REJECTION:

1. Pay particular attention to the shop dates and time. There is a reason the shops are scheduled when they are.
2. Complete the shop at the right location. If you are unsure about where you are going, check their website or phone the location for directions.
3. Watch the shop criteria and special instructions. There are often specific people or areas to shop, certain things to purchase, and scenarios to use, as well as restrictions on who can do the shop and how it must be done.
4. Watch your “Pending Quality Control Questions”. If we are able to, we will give you an opportunity to make corrections before rejecting your report, but you must make the corrections within 24 hours. 
5. Remember that your report is a business document. Use of proper grammar, spelling, and sentence structure is imperative. If you have difficulties in this area, have someone proof read your report before you submit it! Install a spellchecker on your computer if you don’t already have one.    
6. Stick to the facts and keep your comments professional. Using offensive language and derogatory comments will not be accepted. Provide explanations only when required. Keep your comments brief and to the point. Avoid using comments like “I think . . . “ or “It may have been because . . . “. If you aren’t sure, don’t include it.
7. Do not assume that just because you have done the shop before that the next one will be the same. We continually update our instructions and checklists.
8. Make sure your answers are clear and consistent. If you have conflicting answers in your report, or get things mixed up, the facts and accuracy of your report come into question.
9. Fill your report in on time. Unless instructed otherwise, you have 24 hours from the time you complete your shop until you must have it filled in. Reports filled in days later will not be accepted.
10. Keep your profile up-to-date. If we have pending quality control questions, or need clarification for the client, we need to be able to reach you. Your email address and phone number must be correct.

Shop Dates

Every assignment will have a start date and an end date.
Your shop can be completed on or between these dates.
For example: the shop dates read Mar 10th to Mar 12th.
You can complete your shop on Mar 10th, 11th or 12th.
If you complete your shop on Mar 12th, you still have 24 hours to fill out the report.

PLEASE NOTE:         Tax Time

Tax time is here.. Many of you will be asking the tax question. No, you WILL NOT receive a T4 from Spot Check Services. You are an independent contractor and therefore responsible for submitting your own income tax.
If you want a print out of your earnings, you can do this from your board.
Click on Payment Inquiry
In the drop down click on PAID
Everything you have shopped and been paid for will appear and you can print that page if you wish.

Q&A Link

For those of you who have not visited the Q&A link, I strongly suggest you do. The link can be found on your board. This link has many common questions and answers that shoppers have asked us. If you have a question or are wondering about something, please check this link before
e-mailing the office. If you cannot find your answer here, please feel free to ask.

Cancelled and Late Assignments

If for any reason you cannot complete your assignment, PLEASE cancel the assignment from the board and let me know what the problem is. Sometimes if it’s just a date issue, I can change that to accommodate your schedule a little better. If you can no longer do the assignment at all, at least you are giving me time to re-assign the shop.

If your shop has been completed, but you are late in filling out the report, PLEASE let me know. WE do require all reports to be filled out within 24 hours from the time the shop has been completed. 

Failure to communicate with me regarding a late shop will result in the shopper being deleted from the database.

Confirmation Emails

If you request an assignment, you will receive an email letting you know either way if you have been granted the assignment. Sometimes shoppers will say they never received an email. Check your junk folder or your spam folder. Sometimes shopper’s computers will be directing these emails into these folders. Our system ALWAYS sends out an email. As a backup I always recommend you check your “My Confirmed Assignments” board. If you have been granted the assignment it will be sitting on your board regardless if you have received the email or not.

Payroll