Spot Check Services, Inc. is a Canadian-based customer service consulting company. Since 1998, we have been helping businesses improve customer loyalty, quality, and brand consistency. We use Mystery Shopping, Phone Shops, and Surveys to monitor and evaluate the front-end, hands-on customer experience, and Operational Audits to stay on top of back-end operations, adherence to company standards, and employee performance.
Our home office is in Regina, SK, where we are centrally located to better serve our Canadian client-base. We are also partnered with a US-based scheduling and recruiting company. Combined, we have decades of experience in the mystery shopping industry, and when you put our shopper databases together, we have access to hundreds of thousands of mystery shoppers from coast-to-coast, across both Canada and the US.
We work with companies, both large and small, from a variety of industries including restaurants and other food and beverage service establishments, salons and spas, gas stations, hotels, entertainment facilities, pharmacies, shopping centres, grocery stores, and other retail, service, and hospitality industries.
Our dedicated and experienced team will work with you to design a customized program that suits both your needs and your budget. As your company grows or your needs change, we will be with you every step of the way. We offer unparalleled flexibility in checklist creation and raw data collection. We deliver a level of personalized service necessary to ensure the success of your program.